Beehive for retail banking

Reduce costs and improve customer service at scale

A picture of a monitor

Measure. Understand. Optimize

Digital transformation is changing the way people bank, increasing the need for digital engagement while staff utilization in the branch is in decline. But with the physical branch providing an essential point of difference to online bank challengers, how can resources be allocated cost effectively while maintaining this competitive advantage?

Beehive allows retail banks to harness advances in machine learning and simulation to provide powerful, continuous, low-cost metrics: unlocking opportunities to put latent capacity to work through evidence-based schedule changes and optimizing physical branch design.

Beehive applies machine learning and advanced analytics to physical world activity data

Our highly secure edge deployment platform allows remote management across hundreds of sites - solving multiple issues with no additional hardware installs.

Rocketboots core technology

Mass deployed, remotely managed, highly secure edge platform with discrete cameras and sensors collects rich data.

Beehive machine learning & simulation

Continuous, up-to-date monitoring and analysis uses advanced AI to rapidly identify cost and time saving opportunities.

Network workload balancing

Balance workload across physical and digital channels, putting latent capacity to use and driving down customer response times.

Branch efficiency

Automate and simplify scheduling & rostering. Accurately balance costs & customer service through evidence-based changes.

Property and experience design

Discover real physical space requirements and optimize floor space usage, improving the customer experience and reducing capital investment.

Improve NPS

Uncover customer service risks by region, branch, day or hour and slash digital channel response times through reallocation of resources.

Maximise ROI

Reduce property and workforce costs, redirecting savings to invest in new revenue opportunities.

RocketBoots core technology

Mass deployed, remotely managed, highly secure edge platform with discrete cameras and sensors collects rich data.

Beehive machine learning & simulation

Continuous, up-to-date monitoring and analysis uses advanced AI to rapidly identify cost and time saving opportunities.

Network workload balancing

Balance workload across physical and digital channels, putting latent capacity to use and driving down customer response times.

Branch efficiency

Automate and simplify scheduling & rostering. Accurately balance costs & customer service through evidence-based changes.

Property and experience design

Discover real physical space requirements and optimize floor space usage, improving the customer experience and reducing capital investment.

Improve NPS

Uncover customer service risks by region, branch, day or hour and slash digital channel response times through reallocation of resources.

Maximise ROI

Reduce property and workforce costs, redirecting savings to invest in new revenue opportunities.

We met service levels and reduced weekly schedule by six hundred hours across the branch network within three months of installation.

Deliver a better retail banking customer experience

Powerful metrics enabling evidence–based decision making and change
Uncover service issue risks by region, branch, day or hour and react rapidly, mitigating risks of low NPS scores
Expose and resolve issues with wait times, queue congestion, staff responsiveness and interaction lengths

Balance physical and digital channel staff capacity

Gain a clear view of staff utilization and latent capacity in branches 
Redeploy latent branch capacity to improve digital channel experiences and build revenue generating activities
Manage costs and service level performance
Identify opportunities to improve branch customer service
Use service levels in schedules as a level to optimize latent capacity and costs at scale 
Better scheduling resolution through transparent, evidence-based decision making
Empower regional and branch managers to benchmark schedules and resource utilization against their peers

Cut property capital investment and operating costs

Discover the reality of branch physical space requirements, informing refurbishments and new branch design with real-world data analysis
Optimize floor space usage for both customers and staff - improving the customer experience and maximizing capital investment.

Deployed at five of the seven largest banks in Australia
(200+ branches and counting)

Proven ROI results

Workforce optimization up to

10x

Property optimization up to

10x

Staff savings

Per branch daily

0.5 FTE
nationally
Beehive showed opportunities to reduce refurbishment and leasing costs by hundreds of thousand of dollars over the life of the lease of a branch

Measure. Analyze. Change. Repeat

Out-of-the-box, your Beehive dashboard makes immediate sense of real-world data - providing laser-focused insights to support rapid, evidence-based changes at branch and network level.

Beehive provides powerful, continuous, low-cost metrics and analytics including:

  • Entry counts
  • Arrivals
  • Touchpoint utilization
  • Service levels
  • Handling times
  • Staff responsiveness
  • And much more
A laptop
Accurate measurement of branch operational metrics was complex and sometimes impossible for us. Forced to use inaccurate measurement approaches such as generalized time and motion data,  untestable assumptions and inaccurate substitute data delivered suboptimal outcomes, but Beehive solves this.
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